FREE SHIPPING & RETURN

Free shipping on all INDIA orders

Shipping for all orders will be done in 2-3 days and will be delivered in 3-7 days.

Customers can return their order within 7 days after an order has been delivered.

In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@campussutra.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as a Wallet as per your convenience.

If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us at support@campussutra.com

Gift cards/vouchers are non-refundable.

Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.

We accept returns on Cutlery, Cushion Covers, Napkins, Bath, Face & Hand Towels, Bath Mats, and Placemats. Bonhomie may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

How does the Return process work?

You can only apply for a Return from your Bonhomie account. Login to your account and go to the ‘My Order's section. Click on ‘View/Edit Order Details’ for the respective order.

What is the refund policy for returns of orders placed during a sale?

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

How do I self-ship the products?

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) to the address mentioned below:

SOHI Retail private limited
2nd floor, 117/A,5th main road
Yeshwanthpur, Bengaluru
Pincode-560022

On receiving the product at the warehouse, the Amount will be credited to your account for Courier Charges.

PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.

How do I cancel my order?

Orders that have not been shipped can be canceled by logging into your Bonhomie account, clicking ‘Orders’, and then ‘Cancel Order’.

If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

What are the terms and conditions for a refund?

Returns - The product amount and courier charges (in case you have paid) will be transferred to your account or to your Bonhomie wallet as per your convenience.

Cancellations - If the order is canceled before shipping, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.

Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or to Bonhomie Wallet as per your convenience.

Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or to your Bonhomie Wallet as per your convenience.

What are the rules for refunding courier charges?

As we do not have a reverse pickup facility yet, we will provide you with the amount of the shipping charges borne by you.

Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.

I haven't received my refund yet. What should I do?

We update our customers via email once we initiate the refund procedure.

Bank refunds will take 7-10 business days.